Frequently Asked Questions (FAQs)

🧵 What file formats do your embroidery designs come in?

Most designs are delivered in these common formats:

PES, JEF, DST, EXP, HUS, VP3, and XXX

BX fonts are also included with all font design purchases

Need a different format? Just get in touch—I’m happy to convert it for you whenever possible!

📦 How do I unzip the downloaded files?

All files are delivered in a zipped folder to make downloading easier.

  • Mac: Double-click the ZIP to extract.

  • Windows: Right-click and select “Extract All.”

  • Mobile/tablet: You may need a free unzip app to access the files.

🚫 My embroidery machine won’t read the design. What should I check?

Make sure:

  • You’ve selected the correct format for your machine.

  • The design size fits your chosen hoop.

If you’re still having trouble, try downloading the file again—it may have been corrupted during the first attempt. Still stuck? Just email me and I’ll help you sort it out.

💸 Do you offer refunds?

Due to the digital nature of embroidery files, all sales are final.

That said, if there’s a problem with your order, please reach out—I want to make sure you’re happy with your purchase!

🛍️ Can I use your designs on items I sell?

Absolutely! You’re welcome to use Ruby Rebel Threads designs on finished products like:

  • Totes

  • Tea towels

  • Garments

  • Gifts

You may not share, sell, or redistribute the digital design files in any way.

✏️ Do you accept custom design requests?

Not at the moment—but I always love hearing your ideas! If there’s something you’d like to see in the future, feel free to reach out. It might just spark a new design collection.

🎁 How do I get the free design?

Just sign up for the newsletter and a download link will be sent straight to your inbox. Easy and free!